Shipping Policy
Order Processing
Most orders are processed and shipped within 1-2 business days (Monday–Friday, excluding holidays).
Orders placed after business hours or on weekends will be processed the next business day.
Once your order ships, you will receive a shipping confirmation email with tracking information.
Shipping Methods & Delivery Times
We ship orders using reputable national carriers, using ground shipping.
Estimated delivery times depend on your location and selected shipping method.
Free shipping is available on qualifying orders, including most complete filter kits.
We currently ship to addresses within the continental United States only.
For bulk orders, fleet shipments, or special delivery requests, please contact our support team prior to ordering.
Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate shipping information.
Global Prime Parts is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Returns & Exchanges Policy
Return Eligibility
Items must be unused, uninstalled, and in original packaging to be eligible for return.
Returns must be requested within 30 days of delivery.
Some items may be subject to restocking fees. If applicable, this will be communicated during the return process.
Non-Returnable Items
Installed or used parts.
Items damaged due to improper installation or handling.
Clearance or final sale items (if applicable).
Exchanges
If you ordered the wrong item, we’re happy to help arrange an exchange, subject to availability.
We strongly recommend contacting us before returning an item so we can help verify fitment and avoid delays.
Wrong or Defective Items
Incorrect Items Shipped
If you receive an incorrect item, please notify us promptly.
We will work quickly to correct the issue and ship the correct part.
Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately with photos of the item and packaging.
Claims must be reported within 30 days of delivery.
Refunds Policy
Approved refunds may be issued to the original payment method or via gift-cards, after returned items are received and inspected.
Refund processing times may vary depending on your payment provider.